My bubble

Gadget Insurance

Get quote for Gadget Insurance cover at Protect Your Bubble

FAQs

What items does Protect your bubble Gadget insurance cover?
We offer insurance on Mobile Phones, iPhones, Bluetooth headsets, Video cameras, DVD players, Flat screen TV's, PDA’s, MP3 Players, iPods, Satellite Navigation Systems, PSP’s and other portable consoles, Camera’s, Personal Media Players, and Laptops
What is Gadget insurance?
Gadget Insurance is a cost effective way to insure those everyday gadgets and electronic items that we never leave the house without! Many of us do not realise the value of the every day items carried in our briefcase / handbag. It’s only when something goes wrong and we have to replace these products that we understand the true value, both personally and financially of our every day gadgets.
What is covered under the policy?
Theft – including unattended theft from a secure vehicle / secure premises, Loss (mobile phones and PDA’s only), Extended Warranty (not included on Laptops), Accidental Damage (including Liquid Damage), International Cover, Free Mobile Phone Contact Backup & Guarantees a 48 Hour replacement. Please note; if you pay for your policy monthly and you make a claim within the first 60 days of taking out a policy, you will be required to pay for the year’s premium in advance before we can authorise any claim.
What are the main exclusions?
Is there an excess fee?
Yes. There is an excess fee for all claims which must be paid before your claim can be approved. If your claim is for a laptop, there is a £75 excess fee for each claim within the UK and £100 for any international claim. If your claim is for an iPhone, the excess fee is £50 for any claim relating to theft or damage, and £75 for any claim relating to loss. For any international claim, the excess fee is £75. For all other items, there is an excess fee of £25 for theft / damage claims and £50 for loss claims and £75 for international claims.
Do I need to supply a receipt?
In the event of a claim you will need to provide receipts for all items you are claiming for. The receipt must be in the same family name.
Is there an age restriction on the items I can insure?
The item must be less than 36 months old.
How do I claim?
You can make a claim by calling our dedicated Claim Advisors on 0871 423 2711 or writing to
 
Claims Department
204 Cumberland House
80 Scrubs Lane
London
NW10 6RF
Tel 0871 222 1130
E-Mail claims@supercoverinsurance.com
What is the claims procedure?
In the event of a claim you must:

  • Report the theft / loss to the police within 24 hours of discovery
  • Report the theft / loss of a mobile phone / PDA to your Service Provider immediately, but in any case within 12 hours of discovery
  • If your claim relates to a faulty item, the faulty item must be provided
  • Contact us within 48 hours of discovery of any claim
Failure to comply with the above may result in your claim being delayed or rejected.
Once all the requested information has been received we will process your claim within 48 hours.
Do I have to complete a written claim form?
No. The majority of our claims are processed over the phone however you may claim online if you prefer. Unlike many other insurers, we do not insist on delaying your claim while we wait for paperwork to be posted back and forth.
Who is the policy Underwritten by?
Gadget insurance is arranged by Protect Your Bubble, underwritten by Fortis Insurance Limited, and administered on their behalf by Supercover Insurance PLC. Fortis Insurance Limited is authorised and regulated by the Financial Services Authority.
What should I do if I replace my insured item or want to include more items on my policy?
You should contact customer services 0871 423 2711 with your new gadget details or email claims@supercoverinsurance.com and also post a copy of your receipt to 204 Cumberland House, 80 Scrubs Lane, London, NW10 6RF
How can I cancel the insurance?
Cancellations must be in writing. We do require one months notice. You can e-mail claims@supercoverinsurance.com or write to 204 Cumberland House, 80 Scrubs Lane, London NW10 6RF
If I have a complaint, what should I do?
I cannot find the answer to my question. What next?
Please contact us on email protectyourbubble@supercoverinsurance.com or call us on 0871 423 2711.

Additional Information

Important Information

Sales Support and Service Number
0871 423 2711 Help

Claims number
0871 423 2711 Help

Email
Email our Gadget Insurance Team

This policy is underwritten by UK Underwriting Limited on behalf of: Fortis Insurance Limited, Registered in England No.354568. Registered Office: Fortis House, Tollgate, Eastleigh, Hampshire, SO53 3YA.

UK Underwriting Limited and Fortis Insurance Limited are authorised and regulated by the Financial Services Authority. This can be checked on the FSA’s register by visiting the FSA’s website at http://www.fsa.gov.uk/Pages/register/ or by contacting them on 0845 606 1234.

 

Protect your bubble is a trading name of Assurant Direct Limited, a company registered in England and Wales (registration company number 5399683). Assurant Direct Limited is an Appointed Representative of Assurant Intermediary Limited, a company registered in England and Wales (registration company number 4019801). Assurant Intermediary Limited is authorised and regulated by the Financial Services Authority (registered number 311243). You can check this on the FSA's register by visiting the FSA's website www.fsa.gov.uk/Pages/register or by contacting the FSA on 0845 606 1234.