Home Emergency

24/7 emergency claims helpline

We are open 24 hours a day, 7 days a week to respond to your home emergencies. Contact us as soon as possible on Emergency Claims: 0844 871 1320

We will then advise you how to protect yourself and your home. The Police must also be advised immediately of any loss or damage arising from theft, attempted theft, vandalism or malicious act. Major emergencies which may result in serious damage or danger to you or anyone else should immediately be reported to the Public Supply Authority, or in the case of difficulty, to the Public Emergency Services on 999.

Wide range of emergencies covered

Our Home Emergency insurance covers sudden, unexpected events which threaten your health or requires immediate action to make your home safe and secure, to avoid damage or further damage or to restore main services where no alternative services exist. Your mains drainage is covered to the boundaries of the home, as are your water, electricity, gas and main source of heating or hot water.

Protect your bubble have designed comprehensive and great value home emergency insurance with two levels of cover to suit your requirements. Dependant on the level of cover you choose, we cover a variety of emergencies within the home, including: Plumbing and drains, Mains service supply, home security, lost keys, uninhabitable accommodation benefit, Primary heating, Boiler inspection service and pest infestation.

Instant advice whilst you wait for the tradesmen to reach you

When you call our Home Emergency insurance helpline we will not only arrange for a tradesman to be sent to you as soon as possible but we will also offer you advice on how to keep yourself safe while you wait for the tradesman to reach you.

Our trained staff will make sure that they understand the problem and advise you on what steps to take while you wait for the emergency tradesman to reach you.

Specialist approved tradesmen

Our Home Emergency insurance gives you access to a wide range of specialist tradesmen who have been carefully selected and vetted to ensure the quality of their work.

We understand that it is important that you have faith and confidence in the work being carried out on your home and with our Home Emergency Cover you can have the peace of mind that an expert is just a phone call away. Our tradesman are available 24 /7 to help with your home emergency and we offer nationwide coverage.

An annual boiler inspection as standard with our gold policy

If you buy Protect your bubble’s gold home emergency cover we will arrange for an authorised repairer to carry out a full annual service of your primary heating system and boiler to ensure that your boiler and system are operating efficiently and are in a safe condition. We will arrange a date with you for this boiler service during the period of cover.

Our service will include:
• Ensure gas and electricity supply are isolated;
• Dismantling the appliance to gain access to the combustion area and controls;
• Inspection and clean;
• Check the heat exchanger surface;
• Check the main and pilot burner;
• Check the fan, removing all dust from the impeller;
• Check all safety devices;
• Check all water, electrical and gas connections for soundness and safety;
• Check flueways and air intake ducts and flue terminal;
• Check and confirm ventilation requirements;
• Carry out a flue flow test and spillage test if appliance is open flued;
• Check burner gas pressure or heat input against manufacturers data;
• Check all combustion chamber seals for soundness;
• Check stability of appliance and any retaining devices;
• Check the working gas pressure;
• Carry out efficiency test on boiler;
• Check radiators are functioning correctly.

£1 from every policy goes to charity

Protect your bubble donates £1 from every home emergency policy sold to Missing People.
Missing People is the UK's only charity that works with young runaways, missing and unidentified people, their families and others who care for them. As well as actively searching for missing people and supporting those who are trying to find them, the charity offers three other services; Runaway Helpline (for young runaways), Message Home (for missing adults) and Identification (helping to resolve cases of unidentified people).

Registered Charity No. 1020419

Missing People Charity