FAQs
Then the policy also consists of a number of insurance elements: stolen possessions cover, transport or accommodation expenses, the cost of a meal, locksmith expenses and emergency cash benefit.
For more detailed information of what is not covered, please refer to the full policy terms and conditions document or go to the ‘more information’ page on this site.
A sudden, unexpected event involving you that occurs during the period of cover, which in our opinion;
- exposes a risk to your personal safety; or
- leaves you without your personal possessions due to loss or theft; and
- necessitates immediate remedial action
However, if there is any doubt call our freephone number 08000 SOS SOS (08000 767 767) and our agents will be happy to help you resolve any issue you may have.
You won’t have to claim to use the service. Just call the freephone number 08000 SOS SOS (08000 767 767) helpline to get assistance in remedying the matter. The only time you will need to claim is to get reimbursement for the money you have paid out. Once you have used our service we’ll then contact you and initiate the claims process to reimburse you for the costs you have incurred when resolving your situation.
For full details, please refer to the benefit limits as detailed within the Policy Summary of Cover and the Policy Terms and Conditions.
We’ll help you to arrange payment, preferably using a friend or relative’s debit or credit card. The important thing is to always contact us on our freephone number 08000 SOS SOS (08000 767 767) – we will always try and help you resolve any issue you have. If we have exhausted all avenues of helping you to arrange payment, as a last resort, we would still arrange a taxi for you and pick up the bill. However, please note that you would still be liable for any costs over and above the limit allowable in your policy.
You call our freephone number 08000 SOS SOS (08000 767 767) and we will arrange for the money to be sent to your nearest Western Union branch. The money must be funded by you but will usually be ready within the hour from when it has been requested.
This service is only available if you have selected our Gold level cover.
While it is preferable to expedite the claim process, if you don’t have receipts it doesn’t mean that we can’t help you with a claim - give us a call on 0844 871 1330 and we can try and help. We accept other forms of payment proof such as debit or credit card statements and in some circumstances we may not require any at all.
Our freephone emergency assistance helpline 08000 SOS SOS (08000 767 767) is open 24 hours a day, 7 days a week, 365 days of the year.
For general enquiries you can call us on 0844 871 1330 on Monday to Friday between 09.00 and 17.30 and on Saturday from 09.00 to 13.00.
While you must be a UK resident aged over 18 to take the policy, you are covered whilst anywhere in the world. If you are calling from abroad you will need to call +44 (0) 1733 862 860.
If you call us within 30 days of purchase, as long as you haven’t used the assistance service or claimed, then you will get a full refund of any premiums paid. This is known as the ‘cooling off’ period.
It is an annual policy and as such you are contracted for a year, however if you do wish to cancel outside of this initial 30 days cooling off period (and again you haven’t used the service) you may cancel by calling us. There is an administration fee of £25 for cancelling but you may be entitled to a pro-rata refund.
If you do wish to cancel a policy please call on us 0844 871 1330 for further details.
Important Information
Sales Support and Service Number
0175 3847 807
Emergency Assistance Helpline
08000 SOS SOS
08000 767 767
Calls to 0844 numbers cost 5p per minute from a BT landline. Calls from other networks may vary and calls from mobile phones could be considerably higher.
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Additional Information
