Can I change my cover level once I have taken a policy out?
Yes you can change the cover you have when your policy is due for renewal. Please contact us at the time and we will make the necessary changes to your policy.
Can I pay monthly by direct debit?
Yes. And at renewal your cover will continue unless you tell us otherwise. We don't charge any interest for paying your premiums monthly.
Can you cover my pet abroad, if so how long for?
You will be covered for 30 days with our Economy and Standard cover levels and 12 months with our Premier cover.
Do I have to pay anything when I claim?
You'll pay the amount shown on your schedule towards the veterinary treatment for each new illness or injury. If you have a dog, you'll also pay a £100 excess towards any claim for third party liability.
Do I have to pay the vet and you reimburse me?
In some circumstances we can arrange to pay the vet direct for the costs of your pet’s treatment. To arrange this please call us on 0844 871 1343
Do you charge interest on my Direct Debit payments?
We don't charge any interest for paying your premiums monthly.
Yes, there is no age maximum limit (Dogs that are 9 or more years old and cats that are 11 or more years old are excluded from the death by illness cover)
Do you have an age limit?
Pets must be at least 8 weeks old, there is no age maximum limit. (Dogs that are 9
or more years old and cats that are 11 or more years old are excluded from the death by illness cover)
Call us and we'll send you a personalised claim form with your details already filled in. To make it easier for you we can pay the vet directly if they are set up for this. If the vet is unable to offer this facility or you've already paid the vet, we'll send you a cheque. Full instructions about how to claim will be provided in your welcome pack.
How do you calculate my quote?
Every quote is calculated individually, so you can be sure you'll get the most competitive price possible. We look at the breed of your pet, its age, sex and where you live when calculating the cost of the cover.
What animals do you insure?
We only insure cats and dogs on our pet insurance policy.
Will the policy cover more than one pet?
One policy will cover one pet only. However you can buy multiple policies and Protect your bubble will give a 5% discount for each additional pet you insure with us.
I see the policy is underwritten by Agria, who are they?
Agria is a specialist company of the Länsförsäkrings Alliance which is comprised of 24 regional mutual insurance companies together with the jointly owned Länsförsäkrings AB, the hub of the Alliance. The Alliance is the leading insurance group in Sweden supplying non-life insurance, life insurance and private banking services. The history of the company dates back to 1890 when the first policy was written by the founder, Claes Virgin, who recognised the value of an animal insurance company which at that time focused on livestock and horses. Agria has grown steadily over many years into a highly successful business with a clear vision and belief in its role of providing a secure future for animal and man, for pets and their owners, and in so doing advancing the cause of a healthier society in the company of animals.
