Contact Us

If you have a question you may find the answer in our FAQs, take a look see if they can help
View FAQs
Gadget Insurance
Claims

0330 333 4792

Monday - Friday, 8am - 8pm
Saturday - Sunday, 9am - 6pm

or use My Policy to make a claim online - 24/7

Sales & Support

0330 333 4792

Monday – Friday, 8am – 8pm
Saturday - Sunday, 9am - 6pm

To purchase, amend or cancel a gadget policy

Renters Insurance
Sales & Support

0333 220 5063

ukrenters@assurant.com

Monday – Friday, 8am – 8pm

Saturday - Sunday, 9am - 6pm

For sales, policy changes and cancellations

Contents Insurance claims & complaints

0343 2277 275

propertyclaims@innovation.group

Monday – Friday, 8am – 8pm

Saturday - Sunday, 9am - 6pm

Legal Expenses claims & complaints
Tenant's Liability claims & complaints
Policy Administration complaints
Purchased Your Cover via Amazon?
If you have previously bought a product on Amazon, including the Accidental Damage and Breakdown Cover, and would like to contact the Amazon Customer Team with any questions or queries, please use the routes below.
Amazon Support

0303 313 00 02

Monday – Friday, 8:30am – 9pm
Saturday - Sunday, 10am - 7pm

Send us an email using the online contact form >               

Bicycle Insurance

Although we no longer sell Bicycle Insurance here are the contact details if you have an existing policy query

If you have an existing Protect Your Bubble Bicycle Insurance policy and you need assistance call

0333 220 0792 (Mon-Fri, 8am-8pm; Sat-Sun, 9am-6pm)

Alternatively, you can write to us at:

Protect Your Bubble

PO Box 1033

Uxbridge, UB8 9PX

 

Q. How do I make a Bicycle Insurance complaint?

A. Although we set ourselves high standards, if we do not meet your expectations and you are not satisfied in some way, we would like to know. Please call our customer services team on 0333 2200 792, Monday - Friday, 8am - 6pm, or follow the guidelines below to file a complaint.

Step 1 – Contact your administrator:

The Quality Assurance Manager 
Assurant Services Limited 
PO Box 1033 
Uxbridge 
UB8 9PX

Tel: 0333 220 6008
Email: complaints@protectyourbubble.com

In your correspondence, please quote your policy or claim reference number.

Customers who bought policies before 19 June 2013 whose complaints cannot be resolved by the end of the next working day will have their complaints passed on to:

Customer Relations Department 
UK General Insurance Limited 
Protect Your Bubble Bicycle Insurance 2013 220713 
Cast House 
Old Mill Business Park 
Gibraltar Island Road 
Leeds 
LS10 1RJ

Tel: 0845 218 2685* 
Email: customerrelations@ukgeneral.co.uk

Step 2 – In the unlikely event that you are still not satisfied with the way your complaint has been handled, you can ask the Financial Ombudsman Service (FOS) to review your case. You can contact them at:

South Quay Plaza 
183 Marsh Wall 
London 
E14 9SR

Tel: 0845 080 1800*

The FOS is an independent body that arbitrates on complaints about general insurance products. It will only consider complaints after you have been provided with written confirmation that the internal complaints procedure has been exhausted. In order for the FOS to review your case, you must send your complaint to them within six months of the date of our final correspondence to you.

Your statutory rights are not affected if you choose to follow any of the complaints procedures above. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is http://ec.europa.eu/consumers/odr/. The ODR will simply pass your complaint to the Financial Ombudsman Service.

If we are not able to meet our responsibilities, you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). You can contact them at:

7th floor Lloyds Chambers 
Portsoken Street 
London 
E1 8BN

The level of protection for non-compulsory insurance claims is 90% of the value of the claim with no upper limit.

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights, contact your local authority Trading Standards Service or Citizens Advice Bureau. You are advised that any telephone call made to Our Policy Administration, Claims Services and Quality Assurance departments may be monitored or recorded. This is to monitor the accuracy of information provided by our customers and our own staff. It may also be used to provide additional training to our staff or to prove that our procedures comply with legal requirements. Our staff are aware that calls can be recorded and monitored.

 

*Calls to 0844, 0843 and 0845 numbers cost 7p per minute, plus your telephone company's access charge.

Marketing and Customer Feedback

Need to contact the team or simply want to tell us how you feel?

We love hearing from you about your experience with Protect Your Bubble, whether you're singing our praises or telling us about a few things that could be improved. We work to use your feedback and suggestions to make our website and service better all the time so that you can always have the best customer experience possible with us. If you think there is something we can improve, or think there’s something that we’re doing right, tell us! Email pybsocial@protectyourbubble.com or write to us at: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.
For all PR enquiries please email our Marketing Manager Corinne Webb

For commercial proposals, email Chris Hannan, our Partnerships Manager

For marketing services or sponsorships, email James Keehan our Head of Marketing

For corporate enquiries, email James Brown, our UK Managing Director