How to Claim
Tell us about any claim as soon as possible from the discovery of the loss, theft, breakdown or damage.
If your gadget is lost or stolen:
Tell the police about any lost or stolen gadget as soon as you can – we will ask you to provide the police reference number before we will pay any claim for loss and theft.
Online by visiting My Policy >
Call us on 0330 333 4792 >
Monday – Friday, 8am – 8pm,
Saturday - Sunday, 9am - 6pm
Writing to us at Protect Your Bubble, PO Box 1033, Uxbridge, UB8 9PX
You will be advised online or on the phone what information and documents you will need to provide for us to assess your claim, like your proof of ownership or police reference number.
Pay your excess and sit tight while we either repair your gadget or send you a replacement. Your excess will need to be paid before we can settle your claim.
For claims under the following sections:
Section 1 | Contents
Section 2 | Personal Possessions
Section 3 | Pedal Cycle
Call: 0343 2277 275
In writing: Kingsway House, Burnley, BB11 1BJ
For liability claims under the following sections:
Section 1 D Occupiers’ and Personal Liability
Call: 0845 207 7453
In Writing: Kennedys Claims Handling, 6 Queen Street, Leeds, LS1 2TW
For details on sections please view the Contents Insurance T&C's
In the event of a Liability claim, please contact the claims administrator Sedgwick within 30 days from the date of the event you are looking to claim for, giving as much information as you can about what has happened:
Tel: 0345 600 7406
In writing: Sedgwick International UK, Oakleigh House, 14-16 Park Place, Cardiff, CF10 3DQ
If you need to make a Legal Expenses claim, please contact the claims administrator Lexelle
Tel: 0114 249 3300
In writing: Lexelle Limited, PO Box 4428, Sheffield, S9 9DD