Information for Our Existing Customers
Tell us about any claim as soon as possible from the discovery of the loss, theft, breakdown or damage.
If your gadget is lost or stolen:
Tell the police about any lost or stolen gadget as soon as you can – we will ask you to provide the police reference number before we will pay any claim for loss and theft.
Online by visiting My Policy >
Call us on 0330 333 4792 >
Monday – Friday, 8am – 8pm,
Saturday - Sunday, 9am - 6pm
Writing to us at Protect Your Bubble, PO Box 1033, Uxbridge, UB8 9PX
You will be advised online or on the phone what information and documents you will need to provide for us to assess your claim, like your proof of ownership or police reference number.
Pay your excess and sit tight while we either repair your gadget or send you a replacement. Your excess will need to be paid before we can settle your claim.
For claims under the following sections:
Section 1 | Contents
Section 2 | Personal Possessions
Section 3 | Pedal Cycle
Call: 0343 2277 275
In writing: Kingsway House, Burnley, BB11 1BJ
For liability claims under the following sections:
Section 1 D Occupiers’ and Personal Liability
Call: 0845 207 7453
In Writing: Kennedys Claims Handling, 6 Queen Street, Leeds, LS1 2TW
For details on sections please view the Contents Insurance T&C's
In the event of a Liability claim, please contact the claims administrator Sedgwick within 30 days from the date of the event you are looking to claim for, giving as much information as you can about what has happened:
Tel: 0345 600 7406
In writing: Sedgwick International UK, Oakleigh House, 14-16 Park Place, Cardiff, CF10 3DQ
If you need to make a Legal Expenses claim, please contact the claims administrator Lexelle
Tel: 0114 249 3300
In writing: Lexelle Limited, PO Box 4428, Sheffield, S9 9DD
If you have an existing Protect Your Bubble Bicycle Insurance policy and you need assistance call
0330 333 4792 (Mon-Fri, 8am-8pm; Sat-Sun, 9am-6pm)
Alternatively, you can write to us at:
Protect Your Bubble
PO Box 1033
Uxbridge, UB8 9PX
Q. How do I make a Bicycle Insurance complaint?
No More Gadget Insurance Renewals
- Our gadget insurance policy is a monthly rolling contract. You can cancel at any time and there are no fees to do so. Will we email you annually to remind you your policy is still in place
- If you cancel within the first 14 days after you receive your insurance documents, you'll receive a full refund. If you cancel after the first 14 days we will cancel the policy at the end of the month. For example, if you have paid your latest monthly premium on the 1st of January and contact us to cancel on the 15th of January, we will set the policy to cancel on the 31st of January and collect no further premiums. No refunds will be paid at cancellation
- If you would like to cancel your Gadget Insurance policy please call us on: 0330 333 4792 (Monday to Friday, 8am to 6pm & Sat-Sun 9am - 6pm)
Lines are open Monday – Friday: 08:30 – 21:00
Saturday – Sunday: 10:00 – 19:00 (UK time)