Help & Support
In your purchase confirmation email there was a link to register for an online account. To login, change your password or register if you didn't previously visit: My Policy
Login to view and amend your gadget policy, make changes to your personal details, and make a claim.
On 19th June 2021, we launched a new and improved login area. If you already had an account before this date you will need to create a new account like a new customer. Why? You can create a new account on the My Policy page.
You can log your claim online by visiting: My Policy
You can also make a claim by calling us on 0330 333 4792 – our phone lines are open Monday – Friday, 8am – 8pm, and Saturday - Sunday, 9am - 6pm Alternatively you can write to us at Protect Your Bubble, PO Box 1033, Uxbridge, UB8 9PX.
You can view more information on the claims process on the Existing Customers page.
Call us on 0330 333 4792, stating you’d like to make a complaint.
Lines are open Mon-Fri 8am - 8pm & Sat-Sun 9am - 6pm
By post: Quality Assurance Manager, Assurant General Insurance Limited, PO Box 1033, Uxbridge, UB8 9PX
Please quote your mobile phone number in any correspondence. Lifestyle Services Group handles all queries and complaints on behalf of the insurer. If you are not happy with our decision you can, within 6 months of our final decision, refer your complaint for an independent assessment to: The Financial Ombudsman Service, Exchange Tower, Harbour Exchange, LONDON, E14 9SR Telephone: 0800 023 4567 / 0300 123 9123, Email: email@example.com Web: financial-ombudsman.org.uk Nothing in these terms, including referral to the Financial Ombudsman Service, affects your statutory rights. You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is http://ec.europa.eu/consumers/odr/. The ODR will simply pass your complaint to the Financial Ombudsman Service.
You'll need to contact us if you want to cancel your policy – be sure to have your policy number to hand to facilitate the process.
You can cancel at any time by: Calling us: 0330 333 4792 (Monday to Friday, 8am to 6pm)
Emailing us: firstname.lastname@example.org
Writing to us: Policy Administration Manager Protect Your Bubble PO Box 1033 Uxbridge UB8 9PX
If you cancel within the first 14 days, you'll receive a full refund. After the first 14 days we will cancel the policy at the end of the most recent policy period. For example, if you have paid your latest monthly premium on the 1st of January and contact us to cancel on the 15th of January, we will set the policy to cancel on the 31st of January and collect no further premiums. No refunds will be paid at cancellation
If you need to make a Legal Expenses claim, please contact the claims administrator Lexelle
Tel: 0114 249 3300
In writing: Lexelle Limited, PO Box 4428, Sheffield, S9 9DD
For claims under the following sections:
Section 1 | Contents
Section 2 | Personal Possessions
Section 3 | Pedal Cycle
Call: 0343 2277 275
In writing: Kingsway House, Burnley, BB11 1BJ
For liability claims under the following sections:
Section 1 D Occupiers’ and Personal Liability
Call: 0845 207 7453
In Writing: Kennedys Claims Handling, 6 Queen Street, Leeds, LS1 2TW
For details on sections please view the Contents Insurance T&C's
In the event of a Liability claim, please contact the claims administrator Sedgwick within 30 days from the date of the event you are looking to claim for, giving as much information as you can about what has happened:
Tel: 0345 600 7406
In writing: Sedgwick International UK, Oakleigh House, 14-16 Park Place, Cardiff, CF10 3DQ
If you'd like to cancel your Renters Insurance policy, please contact us
Tel:03332 205 063
Lines are open Mon-Fri 9am-5.30pm
Although we no longer sell Bicycle Insurance here are the contact details if you have an existing policy query
For Gadget Insurance queries
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